Shipping
Inter-Mtn. Enterprises Inc. works closely with shipping partners to ensure that your order is delivered as soon as possible with the lowest cost method.
A physical address is required for all shipments. Unfortunately, we cannot ship to a PO Box.
Applicable shipping & packaging charges are billed at the time of shipping and are the sole responsibility of the customer. As freight charges vary per order, they cannot be determined until the order has been confirmed or until it has been shipped. Customers shipping to destinations outside Canada are also responsible for all import duties and taxes. As you checkout, there is an option to ship on your account or request a freight quote before the final processing of your order.
Once we have shipped your order, a member of our team will notify you by email. This email will include your tracking number, and what to do in the case of damaged or lost goods. In some cases, items will be shipped separately, and therefore, you will receive multiple email notifications with different tracking numbers.
Pickup at our office is also an option, we are located at 103-140 Commercial Drive, Kelowna, BC, Canada. Our operating hours are Monday to Friday 8:00 am to 4:30 pm PST.
Is your order in transit? Follow these steps as soon as your order arrives:
If you suspect contents may have been compromised during shipping, or if there is any indication of dents or ripped packaging, SIGN DAMAGED OR MISSING. Damage can occur to the exterior and interior of your package during shipping, which may result in lost or missing items. Keep your driver onsite while you open and inspect your packages, check your shipping documents, and refer to the packing slip for a list of enclosed items.
Be sure to take notes as you will need a brief description, photos, and a copy of the waybill signed damaged or missing to process a freight claim. Report damage to Inter-Mtn. within 24 hours, we are happy to assist you with a claim.
For your protection, ensure all staff involved in receiving packages are aware of these policies.
Inter-Mtn. is not responsible for goods lost or damaged during shipping.
In the case of natural disasters or potential service interruptions, the team at Inter-Mtn. will assist you. If the weather has caused you a delay in receiving your order, let us know how we can help by contacting us by emailing signs@inter-mtn.com or by calling 250.491.3311.