FAQs
May I Customize Any Item on Your Website?
Yes, you may. Everything on our website may be customized, which may alter the price. To add your logo, change text, colour, or customize something, please submit the order or request a quote. If you have more questions, contact us.
When is Shipping Calculated?
Applicable shipping & packaging charges are billed at the time of shipment, with the lowest cost method. For more information, click this link to review Shipping. Prior to confirming your order, we are happy to provide you with an estimated freight cost should you request it.
Ordering Method
We accept Visa, MasterCard, & American Express, as well as Purchase Orders. Only accounts with credit approved by Inter-Mtn. may enter their Customer PO Number within the Checkout Customer Account Purchase Order section. If you would like to establish credit, contact us.
Currency
Canadian users will see prices in CAD$ and users in the USA will see prices USD$.
How Do I Request a Login to See Prices and Purchase?
To request an account, which unlocks prices and gives you the ability to place an order with Inter-Mtn. Enterprises, complete and submit this form. Once you have submitted this form, please allow our team 1-3 business days to review, approve, and process your request. Please note that not every request will be approved.
Website Prices
Items in your cart will reflect the most recent price that is displayed on the item’s product detail page. Please note that this price is subject to change and that placing an item in your cart and leaving it there will not reserve the same price shown when you first added it to your cart. Please plan ahead by either processing your order or you may request a quote, which secures your price for 7 days, to take advantage of lower pricing.
What Are Your Terms and Conditions of Your Sales Contract?
All purchases are subject to our Sale & Delivery Terms and Conditions (T&C). Please visit www.inter-mtn.com/s/terms-and-conditions to review the T&Cs prior to making a purchase
Can You Ship Bamboo to the US?
No, we cannot ship Bamboo across the Canadian Border into the United States. Because of the Department of Agriculture restrictions, Bamboo is the one product we cannot ship across the US border. To discover your options and/or receive advice from a specialist, contact us.
Do You Do Installs?
Yes, we do. Our team is incredibly skilled at applying and securing your sign, decals, or products.
Do You Do Vehicle Wraps?
Yes, we can assist you with the creation of and application of both partial and full vehicle wraps.
Can You Create Full Artwork, Branding, Logos, or Designs?
Yes. Inter-Mtn. has full design capabilities with an art department of specialized graphic designers. We can match any existing program or help you create a new one. To learn more, contact us.
Can I Reuse or Recycle My Sign, Foam, or Padding?
We need to see it. If each side of the sign is in good condition, then we may be able to reuse or recycle the sign. As for foam or padding, we need to evaluate it thoroughly to provide you with an accurate answer on if it will work. To learn more about our commitment to environmental sustainability, contact us.
Do You Do Anything Besides Ski Resorts?
We are proud to specialize in outdoor recreation and often work with Ski Resorts, Nordic, Mountain Biking, Hiking, and Zipline. Due to the highly durable nature of our products, we are highly sought after by many other industries as well. Including events, municipalities, promotions, summer recreation, wineries, construction, local businesses, and more.
Will These Items Withstand the Outdoors?
Our quality of work is durable and dependable. Therefore, the majority of everything we supply is built to last, while we also offer cost-effective solutions for your temporary and budget-friendly needs.
What is Your Delivery Turnaround?
We understand the seasonal nature of your business, and therefore, your rush is our rush. Many of our items are in stock and can be shipped once the order is received. For some of our large items, the delivery may take between 4-6 weeks and is subject to the supply chain. For anything that requires customization or design, delivery is 2-4 weeks from the approval of artwork.
What Are Your Terms of Warranty?
We stand by everything we sell. If something does not meet your expectations, please let us know so we can make it right for you.
Where Do I Find My Tracking Info?
Once your order ships, we’ll send you a shipment confirmation email that includes the delivery method, and other tracking details (if available). If your order has multiple shipments, you will receive follow-up shipping confirmation emails. If anything in your order isn't exactly as you expected, please let us know so we may correct it for you.
If You Receive Damaged or Missing Goods
If you suspect contents may have been compromised during shipping or if there is any sign of dents or ripped packaging, SIGN THE WAYBILL DAMAGED OR GOODS MISSING, otherwise, the shipping company cannot be held liable. For your protection, ensure your staff involved in receiving packages are aware of these policies and that packages are signed missing or damaged IN FRONT OF THE SHIPPING CARRIER ON BOTH PARTIES COPIES. Inter-Mtn. is not responsible for goods lost or damaged during shipping. Please contact us immediately so we can help you navigate the freight claim process.